W. P. Carey Customer Service Page
Who Is Spartan?
Contact Us
Use Of Cookies
Credit Card Sales
Payment Policy
State Taxes
Shipping Policy
Return Policy
Who is Spartan?
The W. P. Carey School of Business has selected Spartan Promotional Group, Inc. to operate its online merchandise store. Spartan has been serving the promotional marketing needs of valued clients since 1966.
Contact Us
If you have any questions about placing an order, please contact us.
-
- Telephone (651) 739-6455 or (800) 927-4053
- Fax (651) 739-6498
- E-mail: wpcarey@spartanpromo.com
or by writing to us at:
W. P. Carey Program Dept.
C/O Spartan Promotional Group, Inc.
711 Hale Ave. No.
Oakdale, MN 55128
Disclosure Statement - Use of
Cookies
Cookies allow us to recognize you and your preferences to make shopping
easier for you.
Cookies are bits of information that we automatically store on your
computer if your computer accepts cookies. Cookies stored on your computer
do not contain any personal identifiable information. If you do not wish
to have a cookie on your system, you can set your browser preferences
to refuse them.
If you have questions about this policy, please e-mail us at wpcarey@spartanpromo.com.
Payment Policy
Spartan accepts the following credit cards:
-
- American Express
- Visa
- MasterCard
We do not charge your credit card until the date we ship your merchandise
to you. Orders are subject to verification and acceptance before shipping.
We are not responsible for typographical errors.
Spartan is required by law to collect sales tax on orders shipped to
certain states. Click here for a list of states.
If your order is sent in multiple shipments (either to the same destination
or to different destinations), your credit card will be charged separately
for each shipment.
State Taxes
Taxes will be added to your order if you are shipping to any of the
following states.
Arizona
Florida
Illinois
Michigan
Minnesota
North Dakota
Oklahoma
South Dakota
Washington
Wisconsin |
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—
—
—
—
—
—
—
—
— |
7.2%
7.0%
6.25%
6.0%
6.5%
5.0%
7.38%
6.0%
8.6%
5.0% |
Shipping Policy
If you have a special request for a specific "In-hand" date, be sure
to indicate such on the order form.
Shipping costs - Shipping will be billed at cost and calculated
with your order. Your order will be charged for the actual shipping.
UPS delivery notification - Once your order has
shipped you will receive an e-mail with your tracking information.
International Orders
All prices are based upon U.S. dollars.
There is an $18.50 handling charge for international shipments.
All freight charges will be invoiced to the customer at cost. All taxes
and duties will be the responsibility of the recipient. In the event
that the customs department requires a certificate of origin, the cost
to produce this will be charged to the customer as well.
We can only accept credit card orders for merchandise shipping outside
the U.S.
To contact customer service call (651) 739-6455 or (800) 927-4053
Return Policy
We have a 100 percent satisfaction guarantee policy. If you are not
satisfied with the merchandise you ordered, please contact Spartan
Promotional Group Customer Service at (651) 739-6455 or e-mail wpcarey@spartanpromo.com to
receive a RMA number (Return Merchandise Authorization). When we receive
the product back from you we will either credit your account or send
a replacement item. The customer will be responsible for return freight
to and from Spartan for this product. In the event that the merchandise
is damaged or incorrect, Spartan will issue a call tag for that item
and will reship a new item at our expense. Claims for damaged goods
or non-receipt of merchandise will be honored for 30 days after your
order has been placed. Please save the packing slip and material.
